Welcome to UNIKORN, where we strive to provide a seamless online experience for our valued customers. This Logistics Policy outlines the processes and guidelines that govern the shipping, delivery, and returns of products ordered through our website. By placing an order with us, you agree to adhere to this policy. We recommend reviewing this policy carefully to ensure a clear understanding of our logistics procedures.

Shipping:

  1. Order Processing:

a. Once your order is placed and payment is successfully processed, our team will initiate the order fulfillment process.
b. Orders are typically processed within 1-2 business days, excluding weekends and public holidays.
c. In case of any delays or issues with your order, our customer support team will promptly reach out to you via the contact information provided during checkout.

  1. Shipping Methods and Carriers:

a. We utilize trusted shipping carriers to ensure timely and secure delivery of your products.
b. The available shipping methods will be displayed during the checkout process, and you can select the most suitable option based on your preferences and location.
c. Shipping costs may vary based on factors such as the weight and dimensions of the package, destination, and chosen shipping method.

  1. Delivery Timeframes:

a. Estimated delivery timeframes are provided for each shipping method during the checkout process.
b. Please note that delivery times are approximate and may vary due to factors beyond our control, such as customs delays, unforeseen circumstances, or remote delivery locations.
c. We strive to ensure your order arrives within the estimated timeframe, and we appreciate your understanding and patience in case of any delays.

  1. Cash on Delivery (COD) Service

At present, this store only supports cash on delivery (COD) service in some areas for the time being. For more information, please select it on the checkout page.

Returns and Exchanges:

  1. Eligibility:

a. We accept returns and exchanges for eligible products within 15 days from the date of delivery.
b. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when received.
c. Certain products, such as personalized or perishable items, may not be eligible for returns or exchanges. This will be clearly stated on the product page.

  1. Return Process:

a. To initiate a return or exchange, please contact our customer support team within the specified timeframe.
b. Our team will guide you through the return process, which may include providing a return shipping label or arranging a pickup, depending on your location and the nature of the product.
c. Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
d. Refunds or exchanges will be processed promptly upon approval of the return. Please note that refunds may take a few business days to appear in your account, depending on your payment method and financial institution.

  1. Return Shipping Costs:

a. Return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part or a defective product.
b. If a product is being returned due to an error or defect, please contact our customer support team, who will provide assistance and arrange for the return shipping label or reimbursement.

Conclusion:

At UNIKORN, we are committed to delivering exceptional customer service throughout the logistics process. We aim to ensure your orders are processed efficiently, shipped promptly, and that any returns or exchanges are handled smoothly. If you have any questions or concerns regarding our logistics policy, please don’t hesitate to contact our customer support team. Thank you for choosing UNIKORN, and we appreciate your trust in our services.